Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
What is the standard shipping time for my order?
Standard shipping typically takes 3-5 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are Daniel Wellington watches water-resistant?
Most of our watches have a water resistance of 3 ATM, meaning they are resistant to splashes and rain but should not be submerged or worn while showering or swimming.
How can I change my watch strap?
Our watches are designed with interchangeable straps. Each watch comes with a small tool in the box that allows you to easily pop the spring bars and swap your leather, NATO, or mesh strap in seconds.
What is your return policy?
We offer a 30-day return policy for all items purchased directly from our website. Items must be in their original, unused condition with all protective plastics and packaging intact.
Do you provide a warranty on your products?
Yes, all Daniel Wellington watches come with a limited two-year warranty from the date of purchase, covering manufacturing defects such as the movement, indexes, dial, and hands.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later services.